Arasta docs
Step-by-step guides and a reference for every setting in the Arasta dashboard. The same guides are in the dashboard under Help.
Getting started
- Getting startedWhat Arasta and Kalfa AI do, and the setup steps from sign-in to your first answered customer.
- Connect Adobe Commerce / MagentoCreate a Magento integration, paste its four values, read the capabilities table and install the optional connector module.
- Connect ShopifyInstall the Arasta app, attach the shop to your organization, pay through Shopify and switch on the chat in your theme.
- Stores and store settingsAdd more stores, what each store tab is for, store languages and deleting a store.
- Go-live checklistThe six checks on Store → Go-live checklist, what makes each one pass and where to fix it.
Channels
- Website chat widgetInstall the chat on your store, test it before shoppers see it, and every widget setting — branding, hours, offline form, ratings, returns, texts.
- Connect WhatsAppLet Kalfa AI answer your customers on WhatsApp — step-by-step Meta setup, what customers see, the 24-hour rule and troubleshooting.
- Email channelAnswer your support mailbox from the Arasta Inbox — forward your support address, let Kalfa AI reply by email, keep every thread together.
- Phone voicemail (Twilio)Give customers a phone number — callers leave a voicemail, the transcript arrives in the Inbox and your team calls back.
Kalfa AI
- Knowledge sourcesWhat Kalfa AI may use for store questions — pages, FAQs, web pages and documents — plus re-syncing, limits and the unanswered questions report.
- How Kalfa AI answersWhat Kalfa AI can and cannot do, when it hands over to your team, the handoff profiles, and the settings that control it.
- Workflows and shadow modeChoose per topic whether Kalfa AI answers on its own, drafts for your review, or hands over — and read the shadow mode report.
- Order verificationHow customers prove an order is theirs before Kalfa AI shows order details, and the limits that protect your customers.
- PlaygroundTest Kalfa AI as a customer with your live data and current settings, without affecting your plan or analytics.
- Order actions and approvalsLet Kalfa AI cancel orders, create returns, change addresses and send discount codes — with rules, limits and team approval.
Inbox and team
- InboxWork through conversations from the website chat and WhatsApp — statuses, filters, taking over, replying, notes, follow-ups and automatic assignment.
- Saved repliesReusable answers your team inserts with a picker or a /shortcut in the Inbox reply box.
- Kalfa AI CopilotLet Kalfa AI draft replies for your team in conversations a person handles — "Draft with Kalfa".
- Contacts and customer historyHow Arasta recognises a returning customer, verified versus claimed emails, other conversations and the customer timeline.
- Team, roles and invitationsInvite teammates, what Owners, Admins and Agents can do, seats, team load and inbox settings.
- NotificationsYour own email and desktop notifications, Slack messages for every handoff, and the monthly results digest.
Insights
Account
- Plans and billingPlans, what an AI resolution is, overage and spending caps, free trials, changing plans and flagging resolutions.
- Data and privacyHow long conversations are kept, deleting a customer's data, what is encrypted, and how personal data is protected.
- FAQ and troubleshootingQuick answers to common questions and what to check when something does not work.