Monthly plans in pounds sterling, excluding VAT, for Adobe Commerce, Magento and Shopify stores alike. Every plan includes shadow mode, the playground, the inbox and the analytics dashboard. Pro and Business add Kalfa AI Copilot, AI reply drafts for your team.
For smaller stores getting started, on Magento or Shopify.
£29/ month
100 Kalfa AI resolutions per month
then £0.60 per resolution
For a single store with a small support team.
£79/ month
250 Kalfa AI resolutions per month
then £0.60 per resolution
For growing brands with several stores or markets.
£249/ month
1,000 Kalfa AI resolutions per month
then £0.55 per resolution
For high-volume merchants and larger teams.
£599/ month
3,000 Kalfa AI resolutions per month
then £0.50 per resolution
All prices are in GBP per month and exclude VAT.
| Feature | Starter | Growth | Pro | Business |
|---|---|---|---|---|
| Monthly price | £29 | £79 | £249 | £599 |
| Kalfa AI resolutions per month | 100 | 250 | 1,000 | 3,000 |
| Each additional resolution | £0.60 | £0.60 | £0.55 | £0.50 |
| Team seats | 1 | 3 | 8 | 20 |
| Extra seat | £19 | £19 | £19 | £15 |
| Stores | 1 | 1 | 3 | 10 |
| Knowledge sources | 20 | 50 | 200 | 1,000 |
| WhatsApp channel | Included | Included | Included | Included |
| Kalfa AI Copilot | Not included | Not included | Included | Included |
| Branding removal | Not included | Not included | Included | Included |
| Shadow mode, playground, inbox, analytics | Included | Included | Included | Included |
| Available on | Adobe Commerce and Shopify | Adobe Commerce and Shopify | Adobe Commerce and Shopify | Adobe Commerce and Shopify |
You are charged for a conversation only when the AI resolved it end to end. It is finalised 48 hours after it ends, and only if it was not reopened, not handed to your team and not followed by a new conversation about the same thing. Playground conversations are never counted.
Shopify stores are billed through Shopify at the same prices; the subscription and any overage appear on your Shopify invoice.
Install on ShopifyWe run a small number of design-partner pilots for Adobe Commerce stores. Get in touch if you would like to be one.
Talk to usA session is a conversation in which Kalfa AI sent at least one reply. A resolution is a conversation Kalfa AI handled from start to finish, with no hand-off and no reply from your team, that was not reopened and not followed by a new conversation about the same thing within 48 hours. You can flag a resolution you disagree with, and a credited one is not charged.
It hands the conversation to your team in the same thread, with a short summary. If nobody is available, the customer leaves a message and your reply reaches them by email with a link back to the conversation.
Yes. The playground chats against your real store connection without counting towards your plan, and shadow mode lets the AI draft replies that your team approves before they are sent.
When your plan's Kalfa AI limit for the month is reached, Kalfa AI pauses until the next month and new conversations go to your team; conversations Kalfa AI is already handling continue. On plans with a resolution allowance you can instead allow additional resolutions at your plan's per-resolution rate, up to a monthly spending cap you set. Owners are emailed at 80% and 100% of the included resolutions.
Meet Kalfa AI
Connect a store, add your policies and test in the playground before a single customer sees it.