AI customer support for e-commerce
Meet Kalfa AI, your store’s AI support agent. Real answers from live orders and approved knowledge. A thoughtful handoff when your team is needed.
Connect your store. Test privately. Go live when you’re ready.
Live order data · Verified access
Illustrative conversation · Not a live chat
Connected to the facts
No stale exports or guesswork. Kalfa AI reads your store at the moment a customer asks, and uses the knowledge you approve.
Items, payment and fulfilment state for the customer's own orders.
Carrier, tracking links and shipment dates from your fulfilments.
A secure, time-limited link to the invoice PDF where the store provides one.
Whether an order is inside your return window, with a link to your own returns flow.
Availability, options and details from your catalogue, with product cards in the chat.
Shipping, returns and store policies, answered from the sources you approved.
A closer look
See how Kalfa AI answers customers, and how your team stays in the conversation.
A considered start
Connect, approve and test. You decide when the assistant is ready to meet your customers.
Magento and Adobe Commerce connect with integration credentials; Shopify through the app. Arasta discovers what your store supports.
Your CMS pages, shop policies, FAQs, single pages and documents become sources. The AI answers from them and cites them.
Try it in the playground, then let it draft replies that your team sends, edits or discards before customers see anything.
A go-live checklist confirms the connection, knowledge coverage, business hours and notifications, then the widget goes on.
Human, when it matters
A customer needs a person. A question needs judgement. Your team takes over in the same conversation, with the context already there.
Your team gets a summary in the inbox, email or Slack. Outside business hours the customer leaves a message and you reply by email.
Read about security and privacyWhich orders a customer may see is decided by the platform after verification. The AI cannot grant itself access.
Verification codes are checked by the platform and are never stored in the conversation, logged or sent to the AI.
Replies must be backed by store data or approved knowledge. Unsupported answers are held back and handed over.
Customers can always see that they are talking to an AI assistant and that a person can join.
Beyond the browser
Bring Kalfa AI to WhatsApp. The same approved answers, order look-ups and human handoff, together in one inbox.
Made for your platform
Connect with integration credentials and add one script tag to your theme. The optional Arasta module recognises logged-in customers so they skip verification.
Install the app, approve your plan in Shopify admin and switch on the app embed in your theme. Billing runs through your Shopify invoice.
Room to grow
Plans include AI sessions, resolutions or both. Compare your allowance, team seats and connected stores, with overage shown upfront.
For smaller stores getting started, on Magento or Shopify.
£29/ month
100 Kalfa AI resolutions per month
then £0.60 per resolution
For a single store with a small support team.
£79/ month
250 Kalfa AI resolutions per month
then £0.60 per resolution
For growing brands with several stores or markets.
£249/ month
1,000 Kalfa AI resolutions per month
then £0.55 per resolution
For high-volume merchants and larger teams.
£599/ month
3,000 Kalfa AI resolutions per month
then £0.50 per resolution
All prices are in GBP per month and exclude VAT.
Compare all plansA few good questions
From how it works to what happens when it cannot help. Here are the details.
Explore the documentationA session is a conversation in which Kalfa AI sent at least one reply. A resolution is a conversation Kalfa AI handled from start to finish, with no hand-off and no reply from your team, that was not reopened and not followed by a new conversation about the same thing within 48 hours. You can flag a resolution you disagree with, and a credited one is not charged.
It hands the conversation to your team in the same thread, with a short summary. If nobody is available, the customer leaves a message and your reply reaches them by email with a link back to the conversation.
Yes. The playground chats against your real store connection without counting towards your plan, and shadow mode lets the AI draft replies that your team approves before they are sent.
It reads orders, shipments, invoices, customers and products through the store's API at the moment a customer asks, plus the knowledge sources you approve. Order details are shown only after the customer has verified ownership.
The widget follows the language of your storefront, and the AI replies in the customer's language, using the knowledge you added for that locale. The dashboard is in English.
Adobe Commerce and Magento Open Source 2.4, and Shopify. Magento stores add a script tag or the optional module; Shopify stores install the app.
When your plan's Kalfa AI limit for the month is reached, Kalfa AI pauses until the next month and new conversations go to your team; conversations Kalfa AI is already handling continue. On plans with a resolution allowance you can instead allow additional resolutions at your plan's per-resolution rate, up to a monthly spending cap you set. Owners are emailed at 80% and 100% of the included resolutions.
All three, for online stores. Kalfa AI is the AI chatbot in your store's live chat widget (and on WhatsApp) that answers from your live store data, and Arasta is also the shared inbox where your team takes over any conversation the AI hands on, with a summary.
Yes. Order status, delivery tracking, invoices and return eligibility are answered from your live Magento or Shopify data, after the customer proves the order is theirs. These questions are often called “where is my order” (WISMO).
Yes. Arasta connects to Adobe Commerce and Magento Open Source 2.4 with an integration in your Magento admin and one script tag, or the optional Arasta module. Kalfa AI then answers from your orders, shipments, invoices, products and CMS pages.
Yes. Install the Arasta app from your Shopify admin: Kalfa AI answers from your orders, fulfilments, products and shop policies, and billing runs through Shopify.
Meet Kalfa AI
Connect a store, add your policies and test in the playground before a single customer sees it.