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Go-live checklist
The six checks on Store → Go-live checklist, what makes each one pass and where to fix it.
Store → Go-live checklist shows six checks before you let customers use the assistant. Each check links to the page where you fix it. The Overview page also reminds you while a store's checklist is incomplete.
There is no separate "go live" switch: the website chat works as soon as it is installed and visible to everyone, and the Workflows tab decides what Kalfa AI answers.
| Check | Passes when | Fix it on |
|---|---|---|
| Store connected | Arasta can read orders from your store | Store → Overview |
| Knowledge covers returns and shipping | A returns source and a shipping source are synced, or at least three sources are synced | Store → Knowledge |
| Tested in the Playground | Five Playground chats got an answer from Kalfa AI | Store → Playground |
| Business hours set | Business hours are saved, or widget settings were saved with no hours (always on) | Store → Widget |
| Handoff notifications | Slack notifications are on, or at least one team member gets handoff emails | Settings → Notifications |
| Widget installed | The widget was opened on one of your allowed domains in the last 7 days | Store → Widget |
If the widget is in test mode, the checklist reminds you and links to Make it visible to everyone.